FAQ | Madalyn et Rose – Authentic Gourmet Chocolate from France

Frequently Asked Questions

Curious about our gourmet chocolate experience? You’re in the right place. Whether you’re treating yourself or gifting someone special, we’re here to answer your questions and help you feel confident about indulging in a taste of France.

Madalyn et Rose Artisanal French Chocolate Box

About Our Artisanal French Chocolate Box

What exactly is the Madalyn et Rose Artisanal French Chocolate Box Edition?

Our Artisanal French Chocolate Box Edition is a carefully curated collection of authentic gourmet chocolate from France, designed to give you a moment of genuine French indulgence without leaving home. Every item is 100% made in France by small and medium artisans who craft their chocolates using traditional methods and superior ingredients.

Treat yourself to the full experience

What makes your gourmet chocolate from France different from what I can find in stores?

Unlike mass-produced chocolates you might find elsewhere, our French chocolate products are sourced directly from artisanal chocolatiers throughout different regions of France. These are the same high-quality chocolates that French locals enjoy (not tourist versions or French-inspired imitations). These authentic French chocolate treats deliver a depth of flavour and sensory experience that commercial alternatives simply can’t match.

Take a peek inside the chocolate box

Is this a subscription box?

No, our Artisanal French Chocolate Box is a one-time purchase, not a subscription service. Each box is thoughtfully assembled with premium French chocolate products that you can order whenever you want to treat yourself or someone special to an authentic taste of France.

Is it really worth the price?

We believe so and our customers do too.

You’re not just buying chocolate; you’re investing in a full gourmet French experience. Each item is made with care by small-batch artisans in France using premium ingredients you won’t find in typical stores. There are no additives, no shortcuts—just authentic, thoughtfully crafted indulgence.

And unlike mass-market chocolate, you’ll actually remember this one.

Do you offer refunds?

Because our gourmet chocolate boxes are perishable and shipped directly from France, all sales are final. That said, we want you to feel completely delighted. If your box arrives damaged or there’s an issue with your order, please reach out to us within 48 hours of delivery at bo*****@ma***********.com with a photo and your order number—we’ll make it right.

Your satisfaction means the world to us.

Product Details

What exactly comes in the Artisanal French Chocolate Box?

Each box contains:

  • A trio of artisanal chocolate bars (milk chocolate, dark chocolate, caramel chocolate)
  • A box of all-chocolate cookies made in southwest France
  • Premium hazelnut spread that’s gluten-free and made without palm oil or additives
  • Organic, Fair Trade hot chocolate powder fabricated in Lille
  • An informative insert detailing the specific French regions where each product is made

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Are your chocolate products suitable for people with allergies?

We provide detailed information about potential allergens for each product. The chocolate bars contain milk and soy lecithin and may contain traces of nuts and gluten. The cookies are prepared in an environment where nuts, dairy, eggs, and gluten are handled. The hazelnut spread contains hazelnuts and may contain traces of other tree nuts, milk, and soy. The hot chocolate powder may contain traces of nuts and sesame seeds. If you have specific allergy concerns, please contact us directly for more detailed information.

How fresh are the French chocolate products?

All of our gourmet chocolates from France are shipped directly to ensure maximum freshness. We work closely with our network of French artisans to ensure you receive their creations at peak quality, just as you would experience them in a boutique chocolate shop in Paris or the French countryside.

Ordering & Shipping

How do you ensure the authentic French chocolate arrives in perfect condition?

We take special care in packaging our premium chocolate products to protect them during transit. Our shipping methods are optimised to minimise transit time from France to your doorstep.

Do you ship your artisanal French chocolate boxes internationally?

Yes! We ship our authentic French chocolate products worldwide. Shipping times and costs vary depending on your location. We pay for all duties and taxes, so there are no additional charges upon delivery.

Can I send a French chocolate gift box to someone else?

Absolutely! Our Artisanal French Chocolate Box makes a sophisticated and thoughtful gift for anyone who appreciates fine French cuisine or has a passion for authentic gourmet chocolate from France. During checkout, you’ll have the option to include a personalised message and ship to a different address.

The Experience

Why should I choose artisanal French chocolate over other gourmet chocolates?

France has a centuries-old tradition of chocolate craftsmanship that combines the finest ingredients with time-honored techniques. French artisanal chocolatiers prioritize quality, flavor complexity, and balanced sweetness in ways that set their creations apart. When you choose our authentic French chocolate box, you’re experiencing the culmination of this rich heritage—chocolates created with passion and precision by masters of their craft.

How can I best enjoy my artisanal French chocolate experience?

To fully appreciate the nuanced flavours of genuine French chocolate, we recommend finding a quiet moment to indulge mindfully. Note the aroma before tasting, then allow each piece to melt slightly on your tongue rather than chewing immediately. Pair dark chocolate with a robust red wine, milk chocolate with coffee, or enjoy the hot chocolate on a cosy evening with a good book. The included regional insert provides perfect pairing suggestions for each item.

Is your French chocolate box environmentally friendly?

We’re committed to sustainability. Our artisanal partners in France use responsibly sourced ingredients whenever possible, including organic and Fair Trade certifications for select items. Our packaging is designed to be either recyclable or reusable, and we’re constantly exploring ways to reduce our environmental footprint while delivering exceptional French chocolate experiences.

About Madalyn et Rose

What is the story behind Madalyn et Rose?

Madalyn et Rose was born from a passion for authentic French culture and cuisine. We created this business to bridge the gap for sophisticated women who love France and fine food but struggle to find time for travel or access to genuine French products. Our mission is to deliver not just premium chocolate from France, but moments of transportive pleasure that bring the essence of French indulgence into your everyday life.

Meet the team behind Madalyn et Rose

How do you select which artisanal French chocolate products to include?

We have established relationships with small and medium-sized chocolate artisans throughout France, carefully vetting each producer for their commitment to quality, authenticity, and traditional methods. We personally taste and evaluate every product, selecting only those that deliver an exceptional sensory experience worthy of our discerning customers. Our curation process eliminates decision fatigue while ensuring you receive only the finest authentic French chocolate treats.

Do you offer other authentic French products beyond chocolate?

Currently, we’re focusing on perfecting our Artisanal French Chocolate Box Edition. However, we’re exploring opportunities to expand our offerings to include other genuine French delicacies in the future. Sign up for our newsletter to be the first to know when we introduce new products from France’s finest artisans.

Customer Experience

What do customers say about your artisanal French chocolate products?

Our customers frequently describe feeling “transported” to France through our chocolate box experience. They appreciate the authentic flavours that can’t be found in mass-market alternatives, the educational aspect of discovering regional specialties, and the opportunity to indulge in a sophisticated self-care ritual. Many tell us that our French chocolate box has become their favourite way to reward themselves after a demanding work week or to create a special moment of connection when hosting friends.

I have a question about your French chocolate products that isn’t answered here.

We’d love to hear from you! Please contact our customer service team at bo*****@ma***********.com with any questions about our authentic French chocolate selection, shipping details, or special requests. We’re passionate about sharing our love for genuine French chocolate and are here to ensure you have a delightful experience with Madalyn et Rose.